Privacy Policy

Effective date: 1 August 2026

This Privacy Policy explains how Ian Livesey (“we”, “us” or “our”) collects, uses and protects personal information when you visit or use ianlivesey.com (the “Website”), purchase products from us, contact us or otherwise interact with our services.

We respect your privacy and are committed to protecting your personal information.

1. Information We Collect

Depending on how you use the Website, we may collect the following information:

Information you provide to us

This may include:

• Your name;
• Billing and delivery address;
• Email address;
• Telephone number;
• Information provided when placing an order;
• Payment and transaction information;
• Information you provide when contacting us;
• Information submitted through contact forms; and
• Any other information you voluntarily provide.

Information collected automatically

When you visit the Website, certain information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device information;
• Operating system;
• Pages visited;
• Referring website;
• Date and time of visits; and
• Other technical information relating to your use of the Website.

Some of this information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use personal information to:

• Process and fulfil orders;
• Take and process payments;
• Arrange delivery;
• Communicate with you about your order;
• Respond to enquiries;
• Provide customer support;
• Deal with returns, refunds and complaints;
• Maintain and improve the Website;
• Monitor Website performance and security;
• Prevent fraud and misuse;
• Maintain appropriate business and financial records;
• Comply with legal and regulatory obligations; and
• Send marketing communications where we have a lawful basis to do so.

3. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following legal bases:

• Contract: where processing is necessary to fulfil an order or provide services you have requested;
• Legal obligation: where we are required to process information to comply with the law;
• Legitimate interests: where processing is necessary for legitimate business purposes and those interests are not overridden by your rights; and
• Consent: where you have given consent to a particular use of your information.

Where we rely on consent, you may withdraw that consent at any time.

4. Payments

Payments made through the Website may be processed by third-party payment providers.

We do not generally need to store your full payment card details ourselves.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

5. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide services to you.

These may include:

• Website hosting and technical service providers;
• WooCommerce and related website service providers;
• Payment processors;
• Delivery and courier companies;
• IT and security providers;
• Accountants and professional advisers;
• Marketing and analytics providers, where applicable; and
• Government authorities, regulators or law enforcement agencies where legally required.

We do not sell your personal information.

Third parties are only permitted to process personal information where appropriate and, where required, under suitable contractual or legal safeguards.

6. Cookies

The Website may use cookies and similar technologies.

Cookies may be used to:

• Enable essential Website functionality;
• Remember preferences;
• Maintain shopping basket and checkout functionality;
• Understand how visitors use the Website;
• Improve Website performance; and
• Support analytics or marketing, where applicable.

Where legally required, non-essential cookies will only be used with your consent.

You can control or disable cookies through your browser settings, although disabling certain cookies may affect the functionality of the Website.

7. Marketing

We may send marketing communications where permitted by law.

If you have subscribed to receive marketing communications, you can unsubscribe at any time by using the unsubscribe option included in the relevant communication or by contacting us.

We will not send direct electronic marketing communications where doing so would breach applicable data protection or electronic marketing laws.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors including:

• The nature of the information;
• Why it was collected;
• Whether we have an ongoing relationship with you;
• Our legal and accounting obligations; and
• The need to establish, exercise or defend legal claims.

Certain transaction and accounting records may need to be retained for longer periods to comply with legal requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. International Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to be informed about how your information is used;
• The right to access your personal information;
• The right to request correction of inaccurate information;
• The right to request deletion of your information;
• The right to restrict processing;
• The right to object to certain processing;
• The right to data portability; and
• The right to withdraw consent where processing is based on consent.

You also have the right to object to direct marketing at any time.

Some rights are subject to legal conditions and exemptions.

12. Accessing Your Information

If you wish to exercise your data protection rights or request a copy of the personal information we hold about you, please contact us using the contact details provided on the Website.

We may need to verify your identity before fulfilling certain requests.

13. Third-Party Websites

The Website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

14. Children’s Privacy

The Website is not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services or legal requirements.

The latest version will be published on the Website and will show the date on which it was last updated.

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

17. Contact

For questions about this Privacy Policy or the way we handle personal information, please contact us using the contact details provided on ianlivesey.com.

Last updated: 1 August 2026